PETROPERÚ attends the complaints and claims of its main local stakeholders towards the Company, its contractors and / or subcontractors in all its headquarters in a timely, adequate and efficient manner, in order to establish the necessary actions immediately, helping to maintain relationships harmonious. The operation of the mechanism has allowed:
During 2019 we have attended 1002 cases of complaints and claims with local communities in the different operations, achieving the attention of 70% of the cases in close coordination with the social actors, thus strengthening the social management of the Company. Likewise, 67% of the cases in process are related to labor issues and of these, 98% are related to contractors.
How does the Mechanism for Attention of Complaints and Social Claims of PETROPERÚ work?
How can I present my complaint or claim to the Mechanism for the Attention of Complaints and Social Claims of PETROPERÚ?
If you want to file a complaint or claim, there are different service channels:
Email: write to us at email@example.com